Terms & Conditions

1. Introduction

1.1 Welcome! These terms and conditions are here to explain how you, the customer, can use our website.

1.2 A contract is formed between a customer (referred to as the “customer” and in second person in this document) and The Marlow Hamper Company (referred to in this document as “company” and in first person in this document. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights

1.3 By using our website, you agree to these terms and conditions completely. If you don’t agree with any part of them, unfortunately, you can’t use our website.

1.4 When you sign up or make a purchase on our site, we’ll ask you to confirm your agreement to these terms and conditions.

1.5 We use cookies on our site. By using our website or agreeing to these terms, you consent to our use of cookies as described in our privacy policy, available on the website.

2. Copyright Notice

3. Licence to Use Our Website

3.1 Here’s what you’re allowed to do on our website:

(a) View pages using a web browser.
(b) Download pages for browser caching.
(c) Print pages from our site.
(d) Stream audio and video files.
(e) Use our website services through a web browser.

Remember, all this is still subject to these terms and conditions.

3.2 Unless it’s allowed under Section 3.1 or elsewhere in these terms, please don’t download or save any material from our site.

3.3 You can use our website for personal and business purposes, but nothing else.

3.4 Unless we specifically say otherwise, don’t edit or change any material on our website.

3.5 Unless you own the rights to the material, please don’t:

(a) Republish anything from our website, including on other sites.
(b) Sell, rent, or sub-license material from our website.
(c) Show our material in public.
(d) Use our material for commercial purposes.
(e) Redistribute our material.

3.7 We might limit access to parts of our website, or even the whole site, at our discretion. Please don’t try to bypass any access restrictions we put in place.

4. Prohibited / Acceptable Use

4.1 Here’s what you must not do:

(a) Use our website in a way that causes, or might cause, any damage or affects the performance, availability, or accessibility of the site.
(b) Use our website for anything unlawful, illegal, fraudulent, or harmful, or in connection with any such purpose or activity.
(c) Use our website to copy, store, host, transmit, send, use, publish, or distribute any material that contains (or is linked to) any spyware, viruses, Trojan horses, worms, keystroke loggers, rootkits, or other nasty software.
(d) Conduct any systematic or automated data collection activities (like scraping, data mining, data extraction, and data harvesting) on or in relation to our site without our clear written permission.
(e) Access or interact with our site using any robot, spider, or other automated means.
(f) Use any data collected from our site for direct marketing activities (including email marketing, SMS marketing, telemarketing, and direct mailing).

4.2 Make sure all the information you provide us through the website, or in connection with it, is true, accurate, up-to-date, complete, and not misleading.

4.3 We reserve the right to terminate your access to the service or any related website if you violate any of these prohibited uses.

5. Products and Accuracy, Completeness, and Timeliness of Information

5.1 When you buy products through our website, you'll need to agree to our terms and conditions of sale every time you make a purchase.

5.2 We might change the products available on our website from time to time, and we don’t promise to keep any particular product or type of product in stock.

5.3 The prices on our website might be incorrect, and prices can change without notice.

5.5 We're not responsible if the information on this site isn't accurate, complete, or up-to-date.

5.6 The content on our site is just for general information and shouldn’t be the only thing you rely on when making decisions. Check out primary, more accurate, or up-to-date sources for more info.

5.7 If you choose to rely on the information from our site, it's at your own risk.

5.8 Our site might have historical information that’s not current and is there just for reference.

5.9 We can change the content of our site whenever we want, but we’re not required to update any information.

5.10 We can change or stop providing our service (or any part of it) at any time without notice.

5.11 We won't be responsible to you or anyone else for any changes, price adjustments, suspensions, or discontinuations of the service.

5.12 Some products or services might only be available online through our website. They might be limited in quantity and can only be returned or exchanged according to our Return Policy.

5.13 We try to show product colors and images as accurately as possible, but we can’t guarantee your computer monitor will display them correctly.

5.14 We reserve the right, but aren’t obligated, to limit sales of our products or services to any person, geographic region, or jurisdiction. We can decide on this on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer.

5.15 All product descriptions or pricing can change anytime without notice, at our discretion.

5.16 We can stop offering any product at any time.

5.17 Any offer for a product or service on this site is void where prohibited.

5.18 We don’t guarantee that the quality of any products, services, information, or other materials you buy will meet your expectations, or that any errors in the service will be fixed.

5.19 Sometimes there might be mistakes on our site regarding product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct these errors and update information or cancel orders if something in the service or on any related website is wrong, even after you’ve placed your order.

5.20 We aren’t obligated to update, amend, or clarify information in the service or on any related website, including pricing info, except as required by law. Just because there’s a specified update or refresh date on the site, it doesn’t mean all information has been modified or updated.

6. Registration and Accounts

6.1 To sign up for an individual account on our website, you need to be at least 18 years old.

6.2 You can register by filling out and submitting the account registration form on our site. Don’t forget to click on the verification link we’ll send you via email.

6.3 Let us know right away in writing if you notice any unauthorized use of your account.

6.4 Don’t use someone else's account to access our website unless they give you explicit permission.

7. User IDs and Passwords

7.1 When you sign up for an account, you’ll need to choose a user ID and password.

7.2 Your user ID shouldn’t be misleading. Don’t use your account or user ID to impersonate anyone.

7.3 Keep your password to yourself. It’s important to maintain its confidentiality.

7.4 If you think someone else might have your password, let us know in writing immediately.

7.5 You’re responsible for any activities on our website that happen because you didn’t keep your password confidential. You might have to take responsibility for any losses due to this.

8. Accuracy of Billing and Account Information – Cancellation and Suspension of Account

8.1 We may:

(a) suspend your account;
(b) cancel your account; or
(c) edit your account details,

whenever we see fit, without notice or explanation.

8.2 You can cancel your account on our website through your account control panel.

8.3 We reserve the right to refuse any order you place with us.

8.4 We might limit or cancel quantities bought per person, household, or order at our discretion. This could include orders made with the same customer account, credit card, and/or billing and shipping address.

8.5 If we need to change or cancel an order, we might try to let you know by contacting the email and/or billing address or phone number you provided when you made the order.

8.6 We reserve the right to limit or stop orders that, in our opinion, seem to be made by dealers, resellers, or distributors.

8.7 You agree to provide current, complete, and accurate purchase and account info for all purchases made.

8.8 Please keep your account and other info, including your email address and credit card details, up to date so we can complete your transactions and contact you if needed.

For more details, please check out our Returns Policy.

9. Limited Warranties

9.1 We don't guarantee or promise:

(a) that the information on our website is complete or accurate;
(b) that the material on the site is current; or
(c) that the website or any services on it will always be available.

9.2 We have the right to change or stop any or all of our website services, or to stop publishing the site, whenever we want, without giving notice or explanation. Unless these terms say otherwise, you won’t get any compensation or payment if we change or stop any website services or stop publishing the website.

9.3 To the fullest extent allowed by law and according we exclude all representations and warranties related to these terms and conditions, our website, and your use of our site.

10. Limitations and Exclusions of Liability

10.1 Nothing in these terms and conditions will limit or exclude liability for:

(a) any personal injury resulting from negligence.
(b) any fraud or fraudulent misrepresentation.
(c) anything that is not permitted under applicable law; or.
(d) anything that may not be excluded under applicable law.

10.2 The liability limits and exclusions in this Section 10, and throughout these terms, are:

(a) subject to what’s mentioned in 10.1 above, and
(b) applicable to all liabilities arising under these terms and conditions or related to the subject matter of these terms and conditions, including those in contract, tort (including negligence), and statutory duty breaches.

10.3 To the extent that our website and its services are provided free of charge, we aren’t responsible for any loss or damage of any kind.

10.4 We’re not responsible for any losses that arise from events outside of our control.

10.5 We won’t be liable for any business losses, including, but not limited to: loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

10.6 We’re not responsible for any loss or corruption of data, databases, or software.

10.7 We will not be liable to you for any special, indirect, or consequential loss or damage.

10.8 We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

10.9 The Marlow Hamper Company, along with our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, won’t be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation:

Lost profits
Lost revenue
Lost savings
Loss of data
Replacement costs
Any similar damages

Whether these are based on contract, tort (including negligence), strict liability, or otherwise, they stem from your use of any of our services or products you obtain through the service, or any other claim related in any way to your use of the service or any product. This includes, but isn’t limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if we’re told they might happen.

Since some states or jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those places will be limited to the fullest extent the law allows.

11. Third-Party Websites, Tools, and External Services

11.1 Our website includes links to other websites owned and run by third parties. These links aren't recommendations or endorsements.

11.2 We don’t have control over third-party websites or what’s on them, and we’re not liable for anything that might happen to you from using them, including any loss or damage.

11.3 We might give you access to third-party tools that we don't monitor, control, or have any input on.

11.4 By using these tools, you agree that we offer them "as is" and "as available," meaning we don't provide any guarantees or warranties and don't endorse them. We’re not liable for anything that happens from your use of these optional third-party tools.

11.5 If you decide to use these optional tools on our site, it’s completely at your own risk. Make sure you understand and agree with the terms provided by the relevant third-party providers.

11.6 In the future, we might add new services and features to our website, including new tools and resources. These new features and services will also be subject to these Terms of Service.

11.7 Please read the third-party's policies and practices carefully and make sure you understand them before you make any transactions. Any issues like complaints or questions about third-party products should be directed to the third party.

12. Changes to These Terms

12.1 We might update these terms and conditions every now and then.

12.2 Once we update them on the website, the new terms will take effect immediately, and you’re giving up any right to be notified or to approve the changes. Alternatively, we might send you a notice about the changes, and the new terms will apply from the date we send you that notice. If you don’t agree with the new terms, you’ll need to stop using our site.

13. Assignment

13.1 You agree that we can assign, transfer, subcontract, or deal with our rights and responsibilities under these terms and conditions however we want.

13.2 You can’t assign, transfer, subcontract, or deal with any of your rights and responsibilities under these terms without getting our written permission first.

14. Severability

14.1 If any part of these terms and conditions is found to be illegal or unenforceable by a court or other authority, the rest of the terms will still be in effect.

14.2 If a part of these terms is illegal or unenforceable, but it would be fine if we removed a section, that specific part will be removed, and the rest will stay in force.

15. Third-Party Rights

15.1 These terms and conditions are for you and us. They’re not intended to benefit or be enforceable by any third party.

15.2 The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.

16. Entire Agreement

16.1 Subject to Section 13.1, these terms and conditions, along with our privacy policy, make up the whole agreement between you and us regarding your use of our website. They replace any previous agreements between us about your website use.

16.2 Our failure to enforce or exercise any right or provision in these Terms of Service, doesn’t mean we’re waiving that right or provision.

16.3 These Terms of Service, along with any policies or rules we post on this site or related to The Service, form the complete agreement and understanding between us. They govern how you use The Service, taking the place of any prior or current agreements, communications, and proposals, whether spoken or written, between us (including any previous versions of these Terms).

16.4 If there are any ambiguities in interpreting these Terms of Service, they won’t be held against the person who drafted them.

17. Indemnification

17.1 You agree to indemnify, defend, and hold harmless The Marlow Hamper Company and all our affiliates, including our parent company, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claims or demands. This includes reasonable attorney fees made by any third party due to or arising from your breach of these Terms of Service or any related documents, or your violation of any law or third-party rights.

18. Personal Information

18.1 When you submit personal information through our store or on our site, it’s governed by our Privacy Policy. You can view our Privacy Policy on the website or request a copy if needed.

19. Termination

19.1 Any obligations or liabilities that were incurred by either party before the termination date will still apply even after this agreement ends.

19.2 These Terms of Service stay effective until either you or we decide to end them. You can end these Terms of Service whenever you want by letting us know that you don’t want to use our Services anymore, or by simply stopping your use of our site.

19.3 If we believe you've failed to comply with any part of these Terms of Service, we might end this agreement without notice. In that case, you’ll still be responsible for any amounts due up to the termination date. We may also block you from accessing our Services (or any part of them).

20. Law and Jurisdiction

20.1 These terms and conditions are governed by English law and should be interpreted accordingly.

20.2 Any disputes related to these terms and conditions will be handled exclusively by the courts of England.

21. Our Details

21.1 themarlowhampercompany.co.uk is a website operated by The Marlow Hamper Company. We’re registered in England and Wales, and our office is located at Wooburn Industrial Estate, Unit 21 Thomas Rd, Wooburn Green, Buckinghamshire, HP10 OPE.

21.2 You can contact us by writing to the business address mentioned above, using our website contact form, or sending an email to info@themarlowhampercompany.co.uk.